Dexermarkets believes in providing complete satisfaction to our clients,
therefore, is transparent about the Refund & Cancellation Process. Clients can withdraw the
funds from their trading account at any time. When a client submits a redemption request,
Dexermarkets shall aim to process it within one or two business days. To quicken the
process, Clients are advised to ensure the details on the redemption form are correct and
filled in its entirety, including the invoice, order number and the reason for requesting a
refund.
Dexermarkets must verify that the sender is a registered client, before
processing the amount to the client’s trading account, otherwise, the Company reserves the
right to refund the net amount received to the remitter by the same method as it was
received.
Dexermarkets shall only refund the amount to the person whose name appears on
the registered account. If the mentioned name is different, the client must contact
Dexermarkets Compliance Department to get the approval.If the payment has been made by
credit card, the refund shall be processed to the original credit card used at the time of
purchase.
Mistakes made by Dexermarkets while transferring the funds shall be refunded to
the Client. However, this does not apply if the client has provided wrong instructions or
information to Dexermarkets, in which case, the client may have to suffer the loss.
Dexermarkets is not responsible for any fees charged by other payment service
providers or intermediaries. For the information on fee /changes, please contact the
customer care service of Dexermarkets.
Chargebacks
In case of a chargeback request, the clients are liable to pay the chargeback
fee or reversed payments.
Cancellation
Dexermarkets follows a flexible cancellation process and considers valid
cancellation requests, providing full cooperation to the clients.
Clients may cancel their account application at any time. In order to improve
our services, Dexermarkets may request a valid reason for the cancellation. Dexermarkets may
not process cancellation request if the client has an account balance or any open positions.
Clients are required to redeem their funds and close all open positions before
requesting for account cancellation.
For further information regarding order cancellation, clients are requested to
go through Dexermarkets Customer Agreement.